Terms & Conditions
Oza Design is registered in Brussels, Belgium
With Company ID: 0578.915.992
IBAN: BE95 5230 8071 2058
OZA is exempted from VAT.
The relationship between parties mentioned in this document and all possible legal conflicts resulting from any form of exchange between Oza Design and the other parties are subject to Belgian Law.
By placing an order you accept our terms and conditions for sale.
In order to contract with OZA Design you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. OZA Design retains the right to refuse any request made by you.
When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods, including extra costs that might occur after the purchase.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
We respect your privacy and do not share your personal and credit card information with third parties unless required by law and unless there is a violation of our terms.
We sell unique, handmade items. There might be slight variations from the product photos. We are doing our best to accuately represent the items and give a full description of every product but small variations do not constitute a reason for refund or return of products.
When you buy an item, you are responsible for the good care of it. For each product, we provide care instructions for you to enjoy your item for a longer period of time. Please take good care of delicate items. We are not responsible for any damage resulting from lack of care and/or failing to follow care instructions.
If your order is accepted we will inform you by email. You will receive a detailed description of the product you purchased including delivery information and total costs. Please check the information provided and make sure there are no errors. If we hear nothing from you in 2 (two) business days, that constitutes a confirmation of your order and we will proceed with the shipment.
Although we do our best to present accurate and most up to date information about the products’ availability on our website, errors might occur. If there has been a mistake on our part concerning availability of the product and/or prices, you will be notified and you may either confirm your updated order with new conditions of delivery and price(if applicable) or cancel it. If you cancel your order because of a misinformation on the website, you will get a full refund.
VI. Extra Costs
Unless indicated otherwise the price is without VAT and final
Delivery, shipment and custom duty costs are not included in the product price as listed in the online store. You may consult the total costs of your purchase (including shipment and taxes) on the check out page.
All other costs associated with shipment, customs and taxes occurring after the payment has been made are to be paid by the customer and OZA Design is not responsible for these costs.
All costs arising returns are paid by the buying party.
VII. Shipping Policy
We are not responsible for the damage occurred to items during shipment and delivery.
Dispatch times may vary according to availability and any delays resulting from postal services, any damage to goods occurring after the item has been shipped is not our responsibility.
- If the item is in stock and ready to be shipped, we will ship the item in 3 calendar days and only after receiving full payment through our website.
- If the item is NOT in stock, it takes about 4 to 8 weeks to be ready to shipment, depending on the product (custom production may be subject to higher prices and longer delivery times, please check the information about specific the product).
VIII. Return Policy
If you order an item which is in stock and wish to cancel it you might do so in two calendar days. This means before we proceed with shipment. If you request a refund after the shipment has been made, note that only item’s price is due. All other costs resulting from shipment& taxes can not be refunded.
If you choose to return an item, you will be refunded-as mentioned above-and only after we receive the item in its original condition, without damage. If the item is returned damaged, no matter the reason, we won’t be able to refund the purchase.
If the item is custom made for your order, there is a 25% non-refundable fee.
If you ordered an item which is not in stock and wish to cancel your order within one calendar week, you may do so. But please note that full refunds are not available. There will be a 20% deduction from the purchase price.
IX. Intellectual Property& Contents of This Website
You may not use any photos and content of this website without explicit consent.
You may not resell the items without using our name.
You may provide a link to our home page or to any other content as long as you do so in a way that is fair and legal.
You are not permitted to provide any link to our website and to any of its contents, in a way that suggests any form of affiliation or endorsement on our part.